You can return or change your order for any reason during 14 days.
We accept returns in exchange for a refund. Once your product has been processed, we will refund you according to the bank account you sent us.
You can in exchange the same item in a different size (as long as it is in stock) or in exchange for online store credit.
You have 14 days to let us know about returning the package in their original packaging, with tags and labels.
Items that have not been returned in their original packaging, with tags and labels missing or have been worn/washed will not be accepted and will be sent back to you at your cost.
We cannot accept any faulty returns if the care instructions have not been followed.
We do not provide return labels and customers are responsible return postage, duties and taxes.
Once we have shipped the order and have provided the customer with tracking information, we are not responsible for any packages lost or damaged in transit, missed deliveries or undeliverable addresses.
Items rejected at delivery point and are returned to us will be subject to reviewal of return postage cost.
Items that were undeliverable and are returned to us will be processed at the facility, to reship the item customers may be responsible for the postage cost.
We are also not responsible for any returned packages that are lost or damaged in transit.
We highly recommend that customers return their items using a tracked postal service and to notify us at info@ohnocouture.com with the tracking information.
Please fill the Returns form here.